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Cg

Conversational AI

Cognigy

German enterprise conversational AI for service & sales.

Care EU · GermanyAI capabilities
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Overview

Enterprise conversational AI platform — voice and chat agents with strong governance, used by airlines, banks and insurers across Europe.

Compliance & security

ISO 27001SOC 2 Type IIGDPRSchrems II safeBSI C5
Data residency
EU / self-host
Headquarters
Düsseldorf, Germany
Hosting provider
AWS EU / on-premise
GDPR posture
Friendly
What each certification means
  • ISO 27001: International standard for information security management systems (ISMS).
  • SOC 2 Type II: Independent audit of security, availability and confidentiality controls over time.
  • GDPR: Operates under EU General Data Protection Regulation as data processor.
  • Schrems II safe: No reliance on US data transfers; data stays inside the EU/EEA.
  • BSI C5: German federal cloud computing compliance criteria (BSI C5).

Certifications self-reported by vendor. Always verify current status during procurement.

Top features

LLM agents
Voice
Workflow
Analytics

Pros

  • Enterprise compliance
  • On-prem option

Cons

  • Enterprise pricing

AI capabilities

  • LLM agents
  • Voice AI

Integrations

  • Salesforce
  • Genesys
  • Microsoft
  • SAP

Use cases

  • AI agents
  • Voice bots
  • Customer service automation

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