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Pl

AI Agent Platform

Parloa

German conversational AI platform for contact centres.

Care EU · GermanyAI capabilities
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Overview

Voice and chat AI agents for customer service — Berlin-based with strong enterprise compliance and EU residency.

Compliance & security

ISO 27001SOC 2 Type IIGDPRSchrems II safe
Data residency
EU (Frankfurt)
Headquarters
Berlin, Germany
Hosting provider
Azure / AWS Frankfurt
GDPR posture
Friendly
What each certification means
  • ISO 27001: International standard for information security management systems (ISMS).
  • SOC 2 Type II: Independent audit of security, availability and confidentiality controls over time.
  • GDPR: Operates under EU General Data Protection Regulation as data processor.
  • Schrems II safe: No reliance on US data transfers; data stays inside the EU/EEA.

Certifications self-reported by vendor. Always verify current status during procurement.

Top features

Voice agents
Chat agents
Live agent handoff
Analytics

Pros

  • Enterprise-grade
  • EU sovereign

Cons

  • Enterprise project

AI capabilities

  • LLM-powered agents
  • Voice

Integrations

  • Genesys
  • Salesforce
  • Zendesk
  • Twilio

Use cases

  • AI voice agents
  • AI chat agents
  • Contact centre automation

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