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Ul

Conversational Marketing

Userlike

German live chat and messaging from Cologne.

ThinkDoCare EU · GermanyAI capabilities
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Overview

Customer messaging across website chat, WhatsApp and Telegram, hosted in Germany. Strong GDPR posture and German enterprise adoption.

Compliance & security

ISO 27001GDPRSchrems II safeBSI C5
Data residency
Germany (EU)
Headquarters
Cologne, Germany
Hosting provider
Own DE data centers
GDPR posture
Friendly
What each certification means
  • ISO 27001: International standard for information security management systems (ISMS).
  • GDPR: Operates under EU General Data Protection Regulation as data processor.
  • Schrems II safe: No reliance on US data transfers; data stays inside the EU/EEA.
  • BSI C5: German federal cloud computing compliance criteria (BSI C5).

Certifications self-reported by vendor. Always verify current status during procurement.

Top features

Website messenger
WhatsApp
AI Automation Hub

Pros

  • Strong DACH compliance
  • WhatsApp built in

Cons

  • Smaller ecosystem than Intercom

AI capabilities

  • AI Automation Hub
  • GPT-based replies

Integrations

  • HubSpot
  • Pipedrive
  • Salesforce

Use cases

  • Live chat
  • WhatsApp business
  • Lead capture

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